Shipping & Refund Policy
Last updated: October 30, 2026
Shipping Overview
Assal Kokani delivers authentic Kokani food products across India. We take great care to package our products securely so they reach you fresh and intact. All orders are processed from our facility in Ratnagiri, Maharashtra.
Delivery Areas
We currently deliver to all major cities and towns across India via our courier partners. For remote or rural areas, delivery may take additional time. If we are unable to deliver to your PIN code, you will be notified at the time of checkout.
Delivery Times
Standard delivery takes 5–7 business days from the date of dispatch. Orders within Maharashtra typically arrive in 3–5 business days. Metro cities (Mumbai, Pune, Delhi, Bangalore, Chennai, Hyderabad, Kolkata) usually receive deliveries within 4–6 business days. Please note that delivery times are estimates and may vary due to courier schedules, weather, festivals, or other circumstances beyond our control.
Shipping Charges
Free standard delivery across India is available on orders of ₹500 or more. A ₹49 delivery charge applies to orders below ₹500. Any future delivery options or charges will be shown at checkout before you place the order.
Packaging
All food products are packed in food-grade, sealed packaging to maintain freshness and prevent contamination during transit. Fragile items like glass jars are additionally wrapped with protective material. We use eco-friendly packaging materials wherever possible.
Order Tracking
Once your order is dispatched, you will receive an email and/or SMS with a tracking number and a link to track your shipment. You can also track your order status from the 'My Orders' section of your account.
Order Cancellation
You may request cancellation before your order has been dispatched from the 'My Orders' section or by contacting our support team. Once an order has been dispatched, it cannot be cancelled. Cash on Delivery orders are not charged before delivery.
Returns Policy
Due to the perishable nature of food products, we generally do not accept returns. However, if you receive a damaged, spoiled, or incorrect product, please contact us within 48 hours of delivery with clear photographs of the issue and your order number. We will arrange a replacement or full refund at our discretion.
Refunds
If a refund is approved for a Cash on Delivery order, contact our support team for the refund method and expected timeline.
Damaged or Missing Items
If your order arrives damaged or with missing items, please report it within 48 hours of delivery by emailing assalkokani25@gmail.com or contacting us on WhatsApp at +91 95272 31332. Include your order number, a description of the issue, and photographs. We will resolve the matter promptly with a replacement or refund.
Contact Us
For any shipping or refund-related queries, please reach out to us at: Email: assalkokani25@gmail.com, Phone/WhatsApp: +91 95272 31332. Our support team is available Monday–Saturday, 9:00 AM–7:00 PM IST.